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FAQ

docuspace.org is an online cinema where you can watch creative documentaries from Ukraine and the world, carefully selected by the Docudays UA team.

In our online cinema you will find yourself in a creative community of documentarians, human rights activists, researchers, cultural directors and connoisseurs of documentary cinema. Here you will gain knowledge about how documentary film can be a tool for important change and join our projects.

You can only watch a film after registration on the online cinema website. Then go to the page of the film you want to watch and click “Buy a ticket.” If the payment is successful, the ticket will appear in the Tickets section of the personal account page. If you want to watch the film immediately after payment, click “Watch now” on the film page. After this, the four-hour countdown will start, after which the film will become unavailable.

Most festival films remain available until 23 April or until the number of views expires. Each film has a limited number of views. See more detail about the limited access on each film’s page.

Pass and accreditation holders can already watch films from festival and non-festival programmes in the online cinema free of charge.

 

Two films are exceptions: Taming the Garden from the DOCU/WORLD programme and Ukrainian Sheriffs from the Borys Peter. Silent Pause programme. You can only watch these films with a ticket. The ticket costs 50 UAH.

 

To watch a film, go to its page and click ‘Book with your pass.’ After this, the ticket will be shown in the Booked section on your personal account page. From now on, you can start watching at any time until 23 March, 11:59 p.m. If you wish to watch it immediately after booking, click ‘Watch now’ on the film page. This will start the 4-hour countdown for watching, and when it expires, the film will become unavailable.

 

Films from the festival programmes are available to watch on the website of the online cinema until 23 April, 11:59 p.m.

If you have an unused ticket to a festival film which is available in the online cinema again, you have a chance to use it until 23 April. These tickets are located in the Tickets section of your personal account page.

 

The price of watching a feature-length film once is 50 UAH, and for a short film it is 30 UAH. The revenue from the ticket sales is used to support and develop the DOCUSPACE online cinema.

The following films are available for free after registration: the film My Father Evgeni in the Borys Peter. Silent pause programme and Euromaidan. Rough Cut in the Ukrainian docs: favorites programme.

 

 

Follow our newsletters and announcements on social networks. There you can get a promo code as part of our special promotions.

Every year during the Docudays UA International Human Rights Documentary Film Festival happehs, the online cinema becomes the festival platform. All festival films and events are streamed here.

Most films can only be watched in the Ukrainian territory. You can see the films that are available worldwide by using the corresponding filter here. Information about the geography of availability is also always indicated on the film page next to the player.

For some films, you can turn on subtitles and change their language in the lower right corner of the player by clicking the corresponding icon. Some films have burned-in subtitles which you cannot turn off. See more detail about the subtitles for each film on its individual page. 

We have improved the web accessibility of our online cinema for people with special needs. The website has a special mode for users with visual impairments. You can switch to this mode by clicking the relevant icon in the upper left corner of the website. In addition, most films have adapted subtitles which allow people with hearing impairments to be better immersed in a film’s atmosphere and follow the plot.

 

To not miss new films subscribe to our mailing list here. If you have already registered on the platform, you can just tick a box stating that you do not mind receiving our newsletters. If it is more convenient for you, follow us on social media.

To make sure that you can watch films without glitches, we suggest that you check that your devices are compatible with the technical requirements of the online cinema after the films start. Try playing this test video file. If you are having difficulties watching, follow simple recommendations:

 

  • Check your network connection. Use any free internet connection speed test. 6-8 Mbit/sec are enough for downloading quality films. Otherwise, we recommend that you use a wire internet connection. 

 

  • Use an up-to-date web browser. Outdated software is one of the most widespread problems for viewers. 

 

  • Choose the most compatible web browser. The DOCUSPACE player works best with Google Chrome, Safari, Firefox and Microsoft Edge. 

 

Please note that the online cinema is adapted for watching films primarily in a web browser. If you are watching content on your phone or tablet, we cannot guarantee that you will not have any problems with playback. We must also note that our player works best if you watch the film on the screen of the same device where you downloaded it. We cannot guarantee high-quality playback on external screens/projectors (smart TV, PlayStation, etc.).

If you are having difficulties with playback (freezing, pixelisation), try choosing a different image quality in the right corner under the film player. We recommend that you check the compatibility of your devices with the technical requirements before you start watching the films by playing this test video file.

Please make sure that the reason is not your internet connection or its speed. In all other cases, email our tech support service at hotline@docudays.ua or in the tech support chat in the lower right corner of the website. It’s available every day at 11:00 a.m–10:00 p.m.

For these cases, we have created a special support service chat. You can find it in the bottom right corner of the website. We expect your questions every day from 11:00 a.m. until 10 p.m.!